Resident Smart Maintenance Portal
PPM has invested in a state-of-the-art Maintenance Portal, Smart Maintenance, to facilitate the submission, assignment, scheduling, updating, and completion of all maintenance requests.
Step 1
Follow the link below or scan the QR code to log into your resident portal
Step 2
Once logged in, navigate to the "Maintenance Tab" and select "Request Maintenance" under "Maintenance Requests"
Step 3
Fill in the description of your request, upload photos if necessary, and fill out information regarding access to the property.
Step 4
Select the preferred date and times for the vendor to schedule the service & click submit.
If you are having trouble accessing or navigating smart maintenance, please contact maintenance@naplesppm.com for assistance.
All questions, follow-up, requests, etc. should be communicated to the "text" section on your submitted work order. From here, you can get in touch with vendors, managers, and maintenance
With Premier Property Management, you can...
- See the status of your current & past requests.
- Send chats to our coordinator and vendor.
- Reply to notifications via text message.
- Review your vendor once the job is complete to help assure that vendors are performing to Premier Property Management's high standards.
Get More Help
Our maintenance team addresses work orders 24/7, in the case that there is an emrgency situation, make sure to mark the work order as "urgent" and email maintenance@naplesppm.com if during office hours and 740-314-1145 if during after-hours.
