MOVE-IN INSTRUCTIONS

Move-in Tip: If there are any items that need to be addressed at time of move-in, submit a meld request with a list of the items. This ensures it will be documented and sent to our Customer Service Supervisor asap!

Procedure

1. Upon full payment of Move-in Funds (First, Last, Security Deposit, a Move-in Package will be made available for Pickup by the tenant from the PPM Office located at 739 5th Avenue S., Naples, FL 34102 USA. The package will include Keys, Gate passes, Remotes, Resident Resource Guide, AC Filters, etc.
2. Please complete & upload Move-in Inspection List within 3 days of Move-in. If there are maintenance items that need to be addressed after moving in, please create a Move-In Checklist Meld, with a list of the items that need attention.
3. Tenant will receive an email link to set up an online tenant account and make this payment. Alternatively, tenant may pay by money order and mail to PPM office (Please note that funds must be received prior to Move-in)

TENANT PORTAL SETUP

During the Lease Application process, the tenant will receive a link to setup a Tenant Portal Account. This account setup will be required to execute the lease, login for monthly rent payments, review current/past ledger balances, etc.

RENT PAYMENT

1. Please follow the payment schedule, as outlined in your Lease Agreement with Premier Property Management. For any questions, please email accounting@naplesppm.com
2. Payment Options Include:
   1. E-Check (Free) - requires bank account # and routing #. (Step by Step instructions on Portal and preferred method of payment for PPM Residents)
   2. Credit card - additional 3% in Processing Fees.

WEBSITE

All of your rental needs at your fingertips: www.naplesppm.com

• Resident Resources & Fix it Yourself Videos
• Tenant Payment Portal
• Maintenance Portal Link
• Annual / Seasonal Rentals
• Homes for Sale, etc.

MAINTENANCE - PORTAL, SUBMITTING A WORK REQUEST, INSPECTIONS, ETC.

1. PPM has invested in a state-of-the-art Maintenance Portal called Property Meld to facilitate the submission, assignment, scheduling, updating, completion of all maintenance requests.
2. Tenants should receive an invitation/registration link upon move-in. If you have not received this invitation, please email maintenance@naplesppm.com to get set up asap.
3. All maintenance requests, questions, issues, follow-up, complaints, etc. should be directed to the chat section of the submitted meld. (This is extremely helpful as it ensures that all communication is centralized and viewable for Tenants, Managers, Maintenance, Owners, Vendors, etc.
4. PPM has a network of preferred vendors that cover the spectrum of maintenance needs & emergencies that come up from time to time.
5. The Management Agreement with the property owners for each PPM-managed property requires (2) inspection walk-through's during the Lease Term. PPM will coordinate with tenants to schedule for a convenient date/time.
6. **If a maintenance request is submitted after 5:00pm, the vendor will schedule the service visit the following day via the Property Meld portal. If your maintenance request is an actual, life-threatening or property-damaging emergency, please email maintenance@naplesppm. If the request is regarding AC, please note that any after-hours service will be the tenant's responsibility. Otherwise, PPM's preferred AC vendors will schedule upon receipt of the meld submission the following day.

PREMIER - OFFICE & APPOINTMENTS

• Office Address: 739 5th Avenue S., Naples, FL 34102 USA
• Meetings by Appointment Only.
• Rent Drop Box located on site, available 24/7
• CONTACT US: Email info@naplesppm.com
• Phone: 239-321-6650 (Calls will be returned within 24 hours)

MOVE-OUT / EARLY TERMINATION OF LEASE

1. The tenant is responsible for providing 30 days notice prior to vacating the premises. If the tenant wishes to terminate their lease early, the tenant will forfeit their Last Month Rent & Security Deposit, as well as be charged a $650 Lease Break Fee. Pending Move-Out Inspection and condition of the premises, this will release tenants from any further liability.
2. After completion of Move-out inspection, and full vacating of premises, the tenant is responsible for dropping off keys, remotes, fobs, etc. in the dropbox at the PPM office located at 739 5th Avenue S., Naples, FL 34102 USA

PPM: OTHER SERVICES

1. Premier AC Filter Program: 4 AC Filters will be provided to tenant at Move-in / Lease Renewal. Tenant is responsible for quarterly changes of AC filters.
2. Premier Renovations: If there are upgrades/improvements that you are interested in for your home, please email your thoughts/questions to PPM at info@naplesppm.com. In most situations, owners are open to making upgrades if tenant is willing to agree to small monthly rent increase
3. Rent to Buy: The experienced PPM team can help you to understand how your current financial situation sets you up to be pre-approved with a mortgage lender. From there, it's about creating a plan to find the perfect home for your budget and help you to close/move-in as seamlessly as possible!

PRIOR TO ARRIVAL / MOVE-IN INSTRUCTIONS

Lockbox Instructions: Set the combination to the code provided to you in your move-in instructions and once aligned with the dash mark to the right of the code, then simply slide the lockbox door upwards (see photo above) and the key compartment will open. Tip the key box a bit to remove the keys from the box. Move-in Tip: If there are any items that need to be addressed at time of move-in, submit a meld request with a list of the items. This ensures it will be documented and sent to our Customer Service Supervisor asap!

Procedure

1. Tenant will receive an email link to set up an online tenant account and make this payment. Alternatively, tenant may pay by money order and mail to PPM office (Please note that funds must be received prior to Move-in)
2. Upon full payment of Move-in Funds, HOA Approval, Lease execution, etc. residents can expect to receive a detailed informational packet regarding their move-in two weeks prior to the move-in date.
3. Please complete & upload Move-in Inspection List within 3 days of Move-in. If there are maintenance items that need to be addressed after moving in, please create a Move-In Checklist Meld, with a list of the items that need attention. **Please note this helps Maintenance to get the proper vendors assigned to the issues in the system, rather than texts/calls/emails.

TENANT PORTAL

During the Lease Application process, the tenant will receive a link to setup a Tenant Portal Account. This account setup will be required to execute the lease, login for scheduled rent payments, review current/past ledger balances, etc.

1. Folllow Payment Schedule
2. Payment Options Include:
   1. E-Check (Free) - requires bank account # and routing #. (Step by Step instructions on Portal and preferred method of payment for PPM Residents)
   2. Credit card - additional 3% in Processing Fees.

WEBSITE

All of your rental needs at your fingertips: www.naplesppm.com

• Resident Resources & Fix it Yourself Videos
• Tenant Payment Portal
• Maintenance Portal Link
• Annual / Seasonal Rentals
• Homes for Sale, etc.

MAINTENANCE - PORTAL, SUBMITTING A WORK REQUEST, INSPECTIONS, ETC.

1. PPM has invested in a state-of-the-art Maintenance Portal called Property Meld to facilitate the submission, assignment, scheduling, updating, completion of all maintenance requests.
2. Tenants should receive an invitation/registration link upon move-in. If you have not received this invitation, please email maintenance@naplesppm.com to get set up asap.
3. All maintenance requests, questions, issues, follow-up, complaints, etc. should be directed to the chat section of the submitted meld. (This is extremely helpful as it ensures that all communication is centralized and viewable for Tenants, Managers, Maintenance, Owners, Vendors, etc.
4. PPM has a network of preferred vendors that cover the spectrum of maintenance needs & emergencies that come up from time to time.
5. **If a maintenance request is submitted after 5:00pm, the vendor will schedule the service visit the following day via the Property Meld portal. If your maintenance request is an actual, life-threatening or property-damaging emergency, please email maintenance@naplesppm. If the request is regarding AC, please note that any after-hours service will be the tenant's responsibility. Otherwise, PPM's preferred AC vendors will schedule upon receipt of the meld submission the following day.

PREMIER - OFFICE & APPOINTMENTS

• Office Address: 739 5th Avenue S., Naples, FL 34102 USA
• Meetings by Appointment Only.
• Rent Drop Box located on site, available 24/7
• CONTACT US: Email info@naplesppm.com
• Phone: 239-321-6650 (Calls will be returned within 24 hours)

MOVE-OUT / Security Deposit Return Process

1. After vacating your seasonal rental unit, PPM will have 30 days to conduct the move-out inspection and complete the security deposit return process. Once processed the security deposit will be sent via Certified Mail within 5-7 business days.
2. If you have any questions regarding the move-out process, please send directly to deposits@naplesppm.com

ABOUT PREMIER

Premier Property Management is a full Real Estate Brokerage that has grown it's portfolio to approximately 750 properties over the last decade or so.

While we specialize Real Estate Sales & Annual / Seasonal Property Management, we have brought a number of crucial real-estate services to the PPM Offering, including Professional Visual Imaging (Photography, 3D Walkthroughs, Virtual Staging, Renovations, Marketing, Leasing, Move-Out's, etc.

MOVE-IN INSPECTION CHECKLIST

Important Reminder: please submit your detailed move-in checklist within 3 days of move-in to ensure that the condition of the home is documented and move-in ready. Any issues that need to be addressed should be uploaded to Property Meld in a “Move-in Checklist” meld submission.

Download the move-in inspection checklist here. Please fill it out and submit it to info@naplesppm.com.

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